OPERATIONS MANAGER

Job Title: Operations Manager

Job Description

  • Fully accountable for all daily operations with the primary focus on exceeding expectations for service quality
  • Ensured day to day operations and targets are being achieved
  • Clearly defined commercial risks and consideration of pricing strategy
  • Manage contracts and projects as well as developing key initiatives to support growth
  • Negotiate contracts for all clients and suppliers
  • Estimation for the new tenders. Following the sales team
  • Manage inventory of supplies, materials, pesticides and equipments
  • Manage purchase requirements
  • Brand development, marketing strategic planning
  • Conduct assessments and propose improvements to methods, systems and procedures in areas such as operations, records management and communications;
  • Implement Key Performance indicators against all service provided to clients
  • Developed and implement Operational Procedure Manuals
  • Develop, set and maintain productivity and quality standards
  • Conduct Monthly Performance meetings with Staffs
  • Supervision of daily scheduling of staff members according to clients appointments, as well as drivers routing for pick-ups and drops.
  • Maintaining cleanliness and personal hygiene of all workers
  • Mentoring the teams to ensure the achievement of KPIs
  • Developed and implemented schedules
  • Ensure Customer excellence and delivery of quality service
  • Manage Customer and Vendor relations
  • Attend clients meetings and resolve complaints.
  • Periodical site visits to ensure quality are as per company standards.
  • Establish and maintain relations with clients, suppliers

Qualifications

  • Minimum of 4years working experience in job role and firm.
  • B.Sc. / HND qualification.

DATA ANALYST

Job Title: Data Analyst Intern

Location: Lagos

Job Description

  • We are looking to recruit a Data Analytics Intern. As a data analyst you will be responsible for complex data management within the production team, data sourcing and data quality.

Responsibilities

  • Data and big data cross-analysis in order to identify cause/effect correlations and drive business decisions
  • Working on websites: Keyword research, Content creation, Content implementation, Google Analytics and Google Tag Manager implementation
  • Presentations: Research, Data collection
  • Reporting: Data collection, Report creation, Data Analysis

Education and Experience

  • Bachelor’s degree in a quantitative discipline (e.g., statistics, economics, mathematics, marketing analytics) or significant relevant coursework
  • Knowledge of advanced MS Excel skills such as pivot tables, charts and creating complicated formulas,
  • Proficient in MS Office applications such as MS Word and MS Power Point
  • Experience with Google Analytics, Google Search Console or other SEO tools
  • Ability to communicate complex quantitative analysis in a clear, precise, and actionable manner.

Skills and Competencies:

  • Excellent analytical and quick-decision making skills
  • Strong attention to detail with highly organized, advanced office skills
  • Strong written and verbal communication skills
  • Ability to learn new processes quickly.

HOTEL SUPERVISOR

Our client in the Hospitality Industry located in Lagos Mainland, seeks to hire a suitably qualified candidate to fill the position below:

Job Title: Hotel Supervisor

Location: Lagos

Job Summary

  • Candidates who will oversee the day to day management of the hotel and supervise staff members and oversee the maintenance of the facility.
  • The ideal candidate will help in marketing the hotel to the public and supervise the services offered by the hotel.

Job Duties

  • Supervise staff and overseeing schedules to make sure all departments have enough employees to provide assistance to guests
  • Overseeing beverage and food operations for events and individual guests
  • Working with security officers to promote a safe atmosphere for guests and staff
  • Providing customer service and accommodating clients who need extra assistance
  • Managing departments and teams
  • Providing training on changes in services
  • Scheduling and overseeing maintenance and repairs in individual rooms and common areas

Skills and Requirements

  • Good Customer Service
  • Willingness to listen and respond to complaints
  • Understand, and resolve concerns from guests
  • Strong Organisational Skills, Knowledge of Sales and Event Planning
  • Knowledge of Accounting
  • Problem Solving Skills for both customers and staff members that have problems at the hotel
  • Good Leadership to help oversee and motivate staff members

ACCOUNTANT

Job Title: Accountant

Location: Lagos
Job Description

  • Responsible for accounting system, maintenance of proper books and records, fulfilling statutory and management reporting requirement at the branch.
  • Ensure compliance with company policies in the area of budget, manual, float, stock and credit / sales policy and report any violations of the company policies to Head Office to ensure adequate sanctions are applied
  • Monitoring of stock movement as per company guide line and ensure that proper entries are passed.
  • Undertake and monitor the financial and banking operations of branch and safeguard the company’s liquid assets.
  • Preparation of weekly and monthly returns and to ensure it gets to Head Office as at when due.
  • To ensure continuous reconciliation of all Head Office current accounts as related to cash, stock, expenses to ensure accuracy and completeness of all transactions.
  • To keep computer system up and running safely.
  • To co-ordinance with Area Sales Manager closely and provide all relevant information required for proper and timely management decision – making.
  • To maintain fixed Asset register at the branch level.
  • Timely rendition of Government dues.

Requirements

  • He or she must hold a B.Sc or HND in Accounting
  • 0-1 year experience
  • The incumbent must be comfortable with accounting principles and excellent analytical skills
  • Excellent written and verbal communication skills
  • Strong research and analytical skills

CUSTOMER SERVICE REPRESENTATIVE

Job Title: Customer Service Representative

Location: Lagos

Job Brief

  • We are looking for a customer-oriented service representative
  • A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
  • The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk
  • Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary
  • Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists
  • They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Minimum of an OND holders
  • Track record of over-achieving quota
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritizes, and manage time effectively.